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Have questions regarding a My Family Kids Brand product or order? Fill out the form below and we will get back to you as soon as possible.
All of our products are sold with a 12 month warranty (excluding slidelock bags) from date of purchase from the retailer. In the first instance you should contact the place of purchase and provide them with your proof of purchase.
They will liaise with us to provide you:
- with advice,
- a replacement (if within warranty) or
- a refund (if the product has been discontinued).
My Family Kids Brand and its distributor Lifestyle Parenting comply with the guidelines governed by the Australian Consumer and Competition Authority.
If the store advises you to lodge a fault claim direct to Lifestyle Parenting, please provide the following by email to firstname.lastname@example.org
- photo of faulty item
- photo of proof of purchase - ensure we can see name of the store and the date
- details of the fault
- your full name (name used to place order), street address, phone number
In some cases the product will need to be returned for testing before a claim assessment can be completed. In all other claims a photo of the product must accompany the claim. Please allow 48 hours for your claim to be assessed.
PO Box 6030